Frequently Asked Questions
In order to clearly clarify the answers to many important questions that we commonly get asked
has collated a helpful list of questions and answers for you. Simply find the question that you are interested in
from the list below and click on it be taken to the relevant answer on this page.
If you have a question that you can't find the answer to here then please
contact us and ask away.
Are you sure that Moo Free chocolate is dairy free?
A number of you have contacted us in order to ensure that our dairy free chocolate really
does not contain milk. Well, it definitely doesn't. It is made in a factory that does not use any
dairy products. Moo Free only use dairy free ingredients. We even have our chocolate tested
just to back this up.
Is Moo Free chocolate gluten free & wheat free?
Moo Free's chocolate does not contain any gluten or wheat. It is made in a factory that does not use any
gluten or wheat containing products. Moo Free only uses gluten free and wheat free ingredients.
We even have our chocolate tested just to back this up.
Is Moo Free chocolate soya free?
All of our "Original" chocolates (they are our chocolates without added toppings or flavours) are completely soya free.
These chocolates will state "soya free" in the allergy
advice section on the back of the chocolate in the same area as the ingredients list. They will also display our "Soya Free" logo on
the front of the pack. These products include the
Original Mini Moos,
Original Large Bar,
Original Easter Egg,
Advent Calendar and
Although the flavours and toppings that we use in and on our other chocolates (honeycomb, hazelnuts, banana, cranberry, mint,
do not contain soya as an added ingredient, we cannot guarentee that they do not contain any traces of soya because they
are made and handled by other company's that may not have soya free production environments.
These Moo Free chocolates will not have a soya free claim on the back and will not display our "Soya Free" logo.
Is Moo Free chocolate nut free?
We do add hazelnuts to some of our products. Because of this there is a risk of cross contamination and as a result
even the products that we do not add hazelnuts to may contain traces.
Do Moo Free chocolates contain casein?
No. Casein is a protein commonly found in mammalian milk.
Is dark chocolate dairy free?
Moo Free dark chocolate is dairy free, but most other dark chocolate may contain traces of milk.
That's because unlike Moo Free most other chocolate factories use the same machines to make both
milk and dark chocolate. This can cause the dark chocolate to pick up traces of milk chocolate
from the machines as it passes through them.
What is a dairy allergy?
A dairy or milk allergy is an adverse immune reaction to one or more of the proteins found in animals'
What is lactose intolerance?
Lactose intolerance is the inability to metabolize lactose which is a sugar that is found mostly
in milk. The condition is caused by a lack of the required enzyme lactose in the digestive
system. You can find more information on our
lactose intolerance wiki page.
What is a Vegan?
Put simply, a Vegan is a strict vegetarian. They do not eat or wear any animal products at all.
For example: they don't drink animals' milk, they will not eat honey and they will not wear leather
If Vegan's avoid milk then isn't all Vegan chocolate milk free?
Unfortunately not, although Moo Free chocolate is. Vegan chocolate is a good place to start
looking if you cannot have milk in your diet. However, because of the way that other chocolates are
typically made, Vegan chocolate can become contaminated with milk. Always check the ingredients
carefully for phrases such as "may contain traces of milk".
Can I do anything about Vegan chocolate that may contain traces of milk?
Yes. We believe that any food products that are registered or marked as Vegan must by
definition not contain even a trace of milk. If a product claims to be suitable for Vegans but
also states that it may contain traces of milk then try contacting the manufacturer. Ask them to explain
why they think that this is acceptable. Finally, if the product uses a registered Vegan mark then try
contacting the registering body and ask them to explain. In the UK this is often the Vegan Society.
What is in your "natural flavouring"?
As well as the high quality ingredients our natural flavouring is what gives Moo Free chocolate
its unique, milk chocolate taste. Our natural flavouring comes from all natural sources, for example
essential oils, essences, extracts, or any product derived from plant materials. Because our chocolate
is organically certified you can be assured that our natural flavouring does not contain any
colourings, genetically modified ingredients or anything artificially (chemically) produced. In addition,
we can assure you that our natural flavouring does not contain any of the allergens that our
chocolate is free from.
Unfortunately, because it is not possible to protect our recipe in any way by use of a patent,
copyright or similar we have to keep the contents of our natural flavouring secret. However, please be assured
that we do not use the term "natural flavouring" to hide any nasty ingredients.
You will find futher information about protecting recipes in this way on the
International Organisation of the Flavour Industry website.