FAQ's

Answers to some frequently asked questions can be found below. If you still need assistance, our customer service team will be happy to help you. 

Allergens

Is your chocolate dairy free?
Yes, all of our products are certified dairy free.

Is your chocolate lactose free?
Yes, all of our products are lactose free.

Is your chocolate gluten free?
Yes, all of our products are gluten free.

Is your chocolate soya free?
Yes, all of our products are soya free.

Is your chocolate nut free?

While we're not a certified nut free facility, we have strict allergen controls on site, we operate a dedicated ‘Free From’ chocolate production facility, we do not handle any allergens. All raw material suppliers are risk assessed to ensure that there are no allergen cross-contamination risks in the supply chain.

Orders

Can I cancel my order?
Once your transaction is complete and we begin processing your order it cannot be canceled.

Can I change my order?
Once your transaction is complete and we begin processing your order it cannot be changed.

Can I return my order?
Because our products are food, we cannot accept any returns.

Delivery

What are my shipping options?
Please see our delivery page for more information regarding your shipping options.

Do you offer international shipping?
We don't currently offer international shipping. Shipping is available to UK addresses only. 

Where's my delivery?
Please see our delivery page for more information on shipping times. If you believe your order has been lost in transit and has not arrived, please contact us.